Shipping & Returns
You may return most new, unopened items within 7 days of delivery for a store credit or refund. We do not refund shipping unless it was our error, and we do charge a 15% restocking fee, since our items are all made to order.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Unless other arrangements are made beforehand, we ship using the United States Postal Service. You will be provided with a tracking number as soon as your order ships.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.